Saragih, E. G. H.; Yuliaty, F.; Rasyid, R. P. N.; Kosasih, K.; Rahmiyati, A. L. ANALYSIS OF WORKLOAD ON THE QUALITY OF HEALTH SERVICES AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMINA MANADO HOSPITAL). Hearty 2026, 14, 158-166.