WULANDARI, R. Y.; RACHMAWAN, A.; HARTONO, B.; DAUD, A. G. PATIENT SATISFICATION AS CONSUMERS: A LITERATURE REVIEW ON THE DETERMINANTS OF HEALTH SERVICE QUALITY IN THE JKN ERA. HEARTY, [S. l.], v. 14, n. 1, p. 49–56, 2026. DOI: 10.32832/hearty.v14i1.20871. Disponível em: http://150.107.142.43/index.php/Hearty/article/view/20871. Acesso em: 11 feb. 2026.