GURNING, F. P.; SALSABILA BR. SITEPU, D.; SYAFIRA, L. T. ANALYSIS OF FACTORS RELATED TO OUTPATIENT WAITING TIME AND PATIENT SATISFACTION OF MOBILE JKN USERS USING THE SERVPERF AND IPA METHODS AT MUHAMMADIYAH GENERAL HOSPITAL, NORTH SUMATRA. HEARTY, [S. l.], v. 14, n. 3, p. 651–657, 2026. DOI: 10.32832/hearty.v14i3.22263. Disponível em: http://150.107.142.43/index.php/Hearty/article/view/22263. Acesso em: 6 jun. 2026.