Graceallah, G., Lie Heng and Dewi Santika 2026. Linking Market Orientation to Patient Satisfaction: The Serial Mediation of Online Service Innovation and Web Design Quality. Jurnal Manajemen. 17, 2 (Jun. 2026), 402–415. DOI:https://doi.org/10.32832/jm-uika.v17i2.22009.