FAJRI, Nofias; BUSRI, Nur Khaerani; RISKAWATI, Riskawati. The Customer Satisfaction Measurement Using SERVQUAL Method: Case Study in Printing Company. Jurnal Manajemen (Edisi Elektronik), [S. l.], v. 14, n. 1, p. 46–56, 2023. DOI: 10.32832/jm-uika.v14i1.9412. Disponível em: http://150.107.142.43/index.php/manajemen/article/view/9412. Acesso em: 17 oct. 2026.