Amel, Nada Shafa, Heti Mulyati, and Mimin Aminah. “The Effect of Customer Relationship Management on Customer Loyalty at PT BRI Cibinong Branch”. Jurnal Manajemen 14, no. 1 (February 5, 2023): 59–70. Accessed December 5, 2025. http://150.107.142.43/index.php/manajemen/article/view/8405.