Gambaran Kepuasan Pelayanan Dan Kepuasan Pasien Hemodialisa Di Rumah Sakit X
DOI:
https://doi.org/10.32832/djip-uika.v1i3.4975Abstrak
Service to satisfy customers does not have to be at the expense of self-esteem or self-image because providing services is not based on the submission of one party to another, the service should be carried out to realize the best benefits for all parties. The purpose of this study was to describe the quality of services provided by the hemodialysis unit to outpatients and the satisfaction of hemodialysis patients during dialysis at hospital X. The research method used was quantitative, by distributing questionnaires to the patient's guardians. The results of the study, the results showed, 100% of respondents in the HD unit of Hospital X said it was true about the quality of services contained in the HD unit of Hospital X. The results showed, 100% said they were satisfied with the services provided by the HD unit of Hospital X. Maintained service well in the eyes of hemodialysis patients at X Hospital.
Referensi
DepKes. (2015). pelepasan perawat Indonesia ke Jepang . kementrian kesehatan republik indonesia .
DepKes. (2015). SURVEY KEPUASAN PELANGGAN. SURVEY KEPUASAN PELANGGAN, 23.
DepKes. (2017). Info Datin pusat data dan informasi kementrian kesehatan. situasi
Hendri, N., & Sri, S. (2011). HUBUNGAN MUTU PELAYANAN PENDAFTARANDENGAN KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT PKU MUHAMMADIYAH KARANGANYAR. ejournal stikesmhk.
Herlambang, S. (2016). Manajemen Pelayanan Kesehatan Rumah Sakit. Yogyakarta: Gosyen Publishing.
king, k., bassilios, b., nicholas, a., fletcher, j., reifels, l., & pirkis, j. (2014). Assessing patient satisfaction in an Australian primary mental. taylor&francis, 2.
Nursalam, N. M. (2014). Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional Edisi 4. Jakarta: Salemba Medika.
