THE EFFECT OF ONE ROOM ONE BED ONE PATIENT (OROBOP) DESIGN AND PATIENT-CENTERED CARE (PCC) ON QUALITY OF CARE AT MITRA MEDIKA PREMIERE HOSPITAL

Abstrak

Improving hospital service quality is essential for enhancing patient safety, effectiveness, and satisfaction. The One Room One Bed One Patient (OROBOP) design and patient-centered care (PCC) are key approaches to achieving high-quality care. This study aimed to analyze the effect of OROBOP design and PCC implementation on the quality of care at Mitra Medika Premier Hospital. A quantitative cross-sectional study was conducted with 42 respondents selected through total sampling. Independent variables included OROBOP components (room facilities, privacy, comfort) and PCC components (medical, nursing, nutrition, rehabilitation, and pharmacy services). The dependent variable was quality of care, measured by patient safety, effectiveness, timeliness, and satisfaction. Data were analyzed using chi-square and logistic regression. Results showed that room facilities significantly affected patient safety and comfort, while room comfort significantly influenced patient satisfaction. Medical care significantly impacted patient safety, service effectiveness, and satisfaction, while nursing care influenced service effectiveness. In conclusion, OROBOP-based inpatient room design and the implementation of patient-centered care significantly contribute to improving the quality of care. Strengthening room design should focus on enhancing privacy and standardizing facilities, while improving PCC should emphasize optimizing multidisciplinary services to enhance service quality and patient experience.