The Role of Perceived Organizational Support and Interpersonal Justice in Shaping Affective Commitment Among Gen-Z Employees
The Mediating Effect of Intrinsic Motivation
Keywords:
Perceived Organizational Support, Affective Commitment, Intrinsic MotivationAbstract
This study aims to investigate the influence of organizational support and interpersonal justice on affective commitment among Generation Z employees in the manufacturing sector, with intrinsic motivation examined as a mediating variable. Adopting a cross-sectional quantitative approach, the study surveyed 174 Gen-Z workers employed in manufacturing firms located in Cirebon, Indonesia. Data were analyzed using Structural Equation Modeling with the Partial Least Squares (PLS-SEM) technique via SmartPLS 3.0 software. The analysis comprised evaluations of the measurement model, structural model, mediation testing, and hypothesis verification. The results demonstrate that both organizational support and interpersonal justice exert significant positive effects on affective commitment, both directly and indirectly through intrinsic motivation. These findings highlight the pivotal role of supportive and fair workplace environments in cultivating intrinsic motivation and strengthening affective commitment among Gen-Z employees. The study offers practical insights for human resource strategies aimed at enhancing employee retention and engagement in labor-intensive industries.
References
Allen, N. J., & Meyer, J. P. (1991). A three component conceptualization of organizational commitment. Human Resource Management Review, 1, 61–89.
Andriyani, P., Siddiq, D. M., Hardjowikarto, D., & Elyani, N. D. (2021). Pengaruh Kompetensi, Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan. Jurnal Inspirasi Bisnis Dan Manajemen, 5(2), 189–198. https://doi.org/10.55208/aj.v2i1.27
Bies, R. J., & Moag, J. S. Interactional justice: Communication criteria of fairness. In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.) Research on negotiation in organizations. , 1 JAI Press § (1986). Greenwich, CT.
Creswell, J. W., & Creswell, J. D. (2023). Research Design: Qualitative, Quantitative, and Mixed Method Approaches (6th ed.). California: SAGE Publications.
Dewa, Y. S., & Salendu, A. (2018). Perceptions of Organizational Support as a Mediator Between Organizational Justice and Affective Commitment in a Lubricant Distribution Company. Mix: Jurnal Ilmiah Manajemen, 8(2), 336. https://doi.org/10.22441/mix.2018.v8i2.009
Dwi Ananda Saleeha, F., Tabara, R., & Astaginy, N. (2024). The Influence of Organizational Justice and Perceptions of Organizational Support on Organizational Commitment in PPPK Lecturer Universitas Sembilanbelas November Kolaka. Perkembangan Kajian Sosial, 1(1), 1–12. https://doi.org/10.69616/p.v1i1.12
Emiyanti, L., Rochaida, E., & Tricahyadinata, I. (2020). The Influence of Individual Characteristics and Intrinsic Motivation on Affective Commitment and Employee Performance. The Manager Review, 2(1), 15–24. https://doi.org/https://doi.org/10.33369/tmr.v2i1.11644
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of Convenience Sampling and Purposive Sampling Comparison of Convenience Sampling and Purposive Sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4. https://doi.org/10.11648/j.ajtas.20160501.11
Fajriyanti, Y., Handayani Rahmah, A., & Ulfa Eka Hadiyanti, S. (2023). Analysis of Generation Z Work Motivation Influenced by Work Environment and Work Commitment. Journal of Trends Economics and Accounting Research, 4(1), 107–115. https://doi.org/10.47065/jtear.v4i1.808
Fatmasari, I. T., & Rozaq, K. (2023). The effect of perceived organizational support and intrinsic motivation on organizational citizenship behavior through organizational commitment as a mediating variable. Jurnal LIlmu Manajemen, 11(3), 576–588.
Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In Series in Applied Psychology. Justice in the workplace: Approaching fairness in human resource management. (pp. 79–103). Hillsdale, NJ, US: Lawrence Erlbaum Associates, Inc.
Hair, J. F., Babin, B. J., Anderson, R. E., & Black, W. C. (2019). Multivariate Data Analysis. In Gedrag & Organisatie (8th ed., Vol. 19). Pearson. https://doi.org/10.5117/2006.019.003.007
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). Thousand Oaks: Sage Publications.
Hendriatno, S., & Marhalinda. (2020). Analysis of Perceived Organizational Support, Career Development and Job Satisfaction on Organizational Commitment of Millennial Generation Employees at Banks in Bandung City. Ikra-Ith Ekonomika, 3(3), 125–133.
Islamey, A. A., & Utami, A. T. (2024). The Effect of Perceived Organizational Support on the Affective Commitment of Generation Z Employees. Jurnal Riset Psikologi (JRP), 4(2), 91–96. https://doi.org/https://doi.org/10.29313/jrp.v4i2.5122
Kumalasari, L. D., Wahyuni, H., & Elgeka, S. (2024). The Mediating Role of Intrinsic Motivation in the Relationship Between Organizational Support and Quantitative Workload and Work-Related Fatigue. 13(1), 28–41.
Kurniawan, I. S., & Karanita, W. (2022). The Effect of Quality of Work Life, and Intrinsic Motivation on Affective Commitment with Job Satisfaction as a Mediator. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, 4(4), 1013–1031. https://doi.org/10.47467/alkharaj.v4i4.769
Kurniawan, S., Praningrum, & Dharmayana, I. W. (2022). The Effect of Perceived Organizational Support and Organizational Commitment on Employee Performance Mediated by Job Satisfaction in the Regional Government of Central Bengkulu Regency. The Manager Review, 4(1), 61–94. https://doi.org/10.33369/tmr.v4i1.25839
Lee, H. W., & Rhee, D. Y. (2023). Effects of Organizational Justice on Employee Satisfaction: Integrating the Exchange and the Value-Based Perspectives. Sustainability (Switzerland), 15(7). https://doi.org/10.3390/su15075993
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037/0021-9010.78.4.538
Ozili, P. K. (2022). The Acceptable R-Square in Empirical Modelling for Social Science Research. SSRN Electronic Journal, (January 2022). https://doi.org/10.2139/ssrn.4128165
Paramaartha, D. N. (2018). The Effect of Interpersonal Justice and Affective Organizational Commitment on Teacher Organizational Citizenship Behavior. Jurnal Penelitian Pendidikan Guru Sekolah Dasar, 6(August), 128.
Romadhona, L. L., & Prawitowati, T. (2024). The Relationship between Organizational Justice and Organizational Citizenship Behavior of Generation Z Employees in East Java with Commitment Mediation. Dialektika : Jurnal Ekonomi Dan Ilmu Sosial, 9(1), 115–125. https://doi.org/10.36636/dialektika.v9i1.3929
Ryan, R. M., & Deci, E. L. (2000). Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions. Contemporary Educational Psychology, 25(1), 54–67. https://doi.org/10.1006/ceps.1999.1020
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach 7th ed (7th ed.). West Sussex: John Wiley & Sons.
Tetteh, S. D., Osafo, J., Ansah-Nyarko, M., & Amponsah-Tawiah, K. (2019). Interpersonal Fairness, Willingness-to-Stay and Organisation-Based Self-Esteem: The Mediating Role of Affective Commitment. Frontiers in Psychology, 10(JUN). https://doi.org/10.3389/fpsyg.2019.01315
Venketsamy, A., & Lew, C. (2024). Intrinsic and extrinsic reward synergies for innovative work behavior among South African knowledge workers. Personnel Review, 53(1), 1–17. https://doi.org/10.1108/PR-02-2021-0108
Wibowo, T. W. P. (2019). The Effect of Perceived Organizational Support on Organizational Citizenship (OCB) Mediated by Affective Commitment (Study at PT. Poly Meditra Indonesia Karanganyar). Prosiding Seminar Nasional Fakultas Ekonomi Untidar, 418–424.
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Jurnal Manajemen

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).








